Shipping policy

We aim to dispatch your order with care and efficiency. Please read below for details on our shipping and pickup options:

📦 Processing Time
All orders are processed within 1–3 business days.

Custom orders or DIY kits requiring preparation may take up to 5 business days.

🚚 Shipping Options
We ship Australia-wide and to select international destinations. Shipping is calculated at checkout based on order weight and destination.

Estimated Delivery Times:

Destination    Standard Shipping    Express Shipping
Australia    2–7 business days    1–3 business days
New Zealand    5–10 business days    3–5 business days

All parcels are shipped with tracking.

📍 Local Pickup (by appointment)
We offer free local pickup for customers near our studio. To arrange:

Select "Local Pickup" at checkout

We will contact you via email or SMS to schedule your pickup time

Pickup is available by appointment only.

📬 Additional Notes
We are not responsible for shipping delays caused by courier services, customs, or incorrect address details.

Please contact us immediately for urgent delivery needs.

📧 Questions? Contact: hello@woolique.com.au

📧 Email：hello@woolique.com.au🇬🇧 Local Pickup (By Appointment Only)
We offer free local pickup for customers located in Melbourne’s western suburbs.

How it works:
At checkout, select "Local Pickup" as your delivery method.

Once your order is ready (within 1–3 business days), we will contact you via email or SMS to schedule a pickup time.

Pickup address will be provided in confirmation message.

✅ Pickup is by appointment only, no walk-ins.

🕒 Pickup window:
Weekdays between 10am–6pm
(Specific time slots will be confirmed upon request)