Refund policy

Returns & Refunds Policy

We want you to love every item from WOOLIQUE. If something isn’t right, here’s how we can help:

✅ Change of Mind
We accept returns for change of mind on full-priced items within 14 days of delivery. Conditions:

Item must be unused, in original packaging.

Return shipping is at the buyer’s expense.

Refunds will be issued excluding original shipping fees.

Note: For hygiene and safety reasons, used or incomplete DIY kits are not eligible for change-of-mind returns.

🧵 DIY Kits & Custom Items
Due to the handmade nature of DIY kits and custom-designed items, we do not accept returns unless the product is defective or damaged upon arrival.

🚚 Damaged or Faulty Items
If your item arrives damaged or defective:

Please email us at hello@woolique.com.au within 5 business days of delivery.

Include your order number and clear photos of the issue.

We will replace or refund the item promptly, in accordance with Australian Consumer Law.

💬 Need Help?
Contact us at hello@woolique.com.au – we’re here for you!